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At Celonis, we are redefining business transformation with cutting-edge technology and a collaborative company culture. The Milan office plays a key role in helping us achieve this vision. As Senior Sales Director and Country Lead for Italy, Andrea Carboni is integral to our success in the region. We asked Andrea some questions about his role as a site leader at Celonis, the company's impact on the local community, and what makes the Milan office a great place to work.
Inside our Milan Office: Spotlight on Celonis Site Leaders
What’s it like to lead one of our fastest-growing sites? We sat down with Andrea Carboni to talk, team culture, local impact, and what makes Milan a great place to grow with Celonis.
Tell us what it means to be a site leader at Celonis, and what attracted you to the company.
Being a site leader at Celonis is both a rewarding and dynamic role. It's about being the bridge between the global vision and local execution, ensuring that our office thrives while also fostering a culture of collaboration, innovation, and growth. I was initially drawn to Celonis because of its commitment to using data-driven insights to transform businesses. As someone passionate about innovation and digital transformation, I knew that Celonis’ mission to make every business more efficient and sustainable aligned with my values. The chance to join a talented team and contribute to the growth of our Milan office made Celonis an exciting opportunity.
How do you balance your day job with your responsibilities as a site leader?
Balancing my day job with the responsibilities of site leadership requires strong time management, prioritization, and a deep connection to my team. I make sure to set clear goals for both my core role and my leadership tasks. Regular communication with team members ensures that I stay on top of their needs and support them effectively. It’s also crucial to empower people and delegate tasks when possible, which enables me to focus on bigger-picture initiatives and keep the Milan office aligned with broader company goals. Having a team that shares the same commitment to excellence helps me strike this balance.
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Andrea Carboni
“Together, Celonis' values create a thriving environment where people feel empowered to grow, innovate, and make a meaningful impact.”
How has Celonis brought value and impact to the community in the local region?
Celonis has significantly impacted the local community by providing businesses in Italy with the technology and methodology to optimize their operations and make data-driven decisions. Beyond our business work, we’ve been active in fostering innovation through partnerships with local universities, hosting events, and engaging with the tech community. Our collaboration with partners and system integrators has also created job opportunities, helping to nurture talent and support the local economy. Celonis’ commitment to sustainability and driving positive change in business operations has resonated deeply within the Italian business ecosystem.
What is life at Celonis and the culture like in your office?
Life at Celonis in Milan is vibrant, dynamic, and collaborative. We’re not just focused on delivering results but on building a supportive and inclusive culture where everyone’s voice matters. Our office culture is defined by openness, where people feel empowered to share ideas, take risks, and grow. We celebrate our successes together and embrace learning opportunities. There’s a strong sense of community that makes it easy for employees to connect, whether through our professional achievements or social gatherings. The energy here is infectious, and it’s exciting to be part of such an innovative team.
Can you share any local celebrations or office events you’ve hosted that employees loved?
One of our most memorable events was the “Ski-QBR” on the mountains, with night team karaoke. Another successful event was the “Improve Growth Mindset by Team Painting”, where we exercised the art of creative thinking in a real Academy of Art to promote collaboration and trust. Not only was it a fun and engaging way for people to bond, but it also allowed us to celebrate our rich Italian art heritage. We’ve also hosted holiday parties, Italian cooking workshops, and team-building events that helped our Milan office strengthen connections across departments. These events are a perfect example of how we bring people together to celebrate both personal and professional milestones in a fun and inclusive environment.
How do you encourage employees to take ownership in making processes work not only for businesses but also for people and the planet?
At Celonis, we emphasize that optimizing business processes is not only about improving efficiency for businesses but also enhancing the quality of work for their employees. I encourage my team to view our solutions through the lens of both productivity and well-being. By streamlining processes and reducing inefficiencies, we enable our customers to create environments where their employees can focus on more meaningful, less repetitive tasks. This, in turn, leads to a better work-life balance, as employees are less burdened by daily tasks and have more time for creativity and strategic thinking.
Furthermore, optimized processes often result in a reduction of waste and energy consumption, contributing to more sustainable operations. I motivate my team to see the broader impact of their work, where both business performance and environmental sustainability go hand in hand. When employees take ownership of these initiatives, they not only help businesses achieve better results but also contribute to a positive impact on the planet. It’s a win-win: businesses improve their efficiency, employees experience better work satisfaction, and we collectively work toward a more sustainable future.
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How do Celonis' values align with your personal values as a leader?
Celonis' values resonate strongly with my personal leadership philosophy, particularly around empowerment, collaboration, and fostering a culture of growth.
“The best team wins” is central to how I lead—building a diverse team where everyone feels heard, listened to, and valued. I believe when people feel empowered to contribute their ideas, it creates a culture of growth and innovation. I ensure open communication and a safe space for everyone to voice their thoughts, which strengthens collaboration and drives our success.
“We own it” reflects my belief in accountability and autonomy. I encourage my team to take ownership of their work, which empowers them to make decisions and take pride in their contributions. This sense of responsibility fosters both personal growth and team success.
“Live for customer value” aligns with my focus on realising value that truly benefits our customers. I guide my team to always think about how we can bring maximum value to clients, which drives continuous improvement and performance.
Finally, “Earth is our future” and “Focus/Invent/Simplify Act” emphasize the importance of sustainability and simplifying complex challenges. These values guide me to lead with purpose, driving innovation while considering the long-term impact on both people and the planet.
How do you stay motivated and inspire your office as you look ahead to the next chapter of Celonis’ development?
I stay motivated by constantly reminding myself of Celonis’ mission and the transformative work we’re doing for businesses and communities around the world. The growth of our Milan office and the exciting possibilities ahead inspire me daily. As a leader, it’s important to share a clear vision and empower my team to contribute to that vision. I encourage an environment of constant learning and iteration, where each challenge is viewed as an opportunity for growth. By staying focused on the big picture and celebrating each step along the way, I aim to inspire my team to reach new heights together.
Share your favorite experience as site leader to date?
One of my favorite experiences as site leader was organizing our Partners Day. This event was a true example of partner engagement and required strong collaboration across several teams to ensure its success.
Our Partner Manager was essential in coordinating the right partner stakeholders, and aligning the event to meet their needs, strengthening relationships and skills. The Sales team (AEs) helped partners understand how Celonis delivers value, positioning our solutions effectively in their respective industries. The Value Engineers (VEs) led the technical training sessions, providing hands-on experience with our technology. Their expertise allowed partners to gain the skills they needed to implement our solutions confidently. Marketing played a crucial role in promoting the event, crafting messaging that resonated with our partners, and generating excitement before and after the event. Professional Services contributed by providing tailored use cases, helping partners understand how to apply the technology in real-world scenarios. Additionally, our Office Manager was vital in coordinating logistics, ensuring that everything from scheduling to catering was handled seamlessly, allowing the event to run smoothly.
This cross-team collaboration led to stronger partner engagement, empowering our partners to deliver greater value to customers and scale our business effectively. It was a rewarding experience, highlighting the power of teamwork and the importance of empowering our partners with the right tools and knowledge.
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Mimi Fraser-Andrews
Mimi Fraser-Andrews is part of the Employer Brand Talent Marketing team at Celonis. Based in London, she’s passionate about storytelling and bringing the Celonis culture to life. Mimi partners with employees across the business to spotlight their achievements, share their everyday experiences, and show what it truly means to be part of Team Celonis.
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Mimi Fraser-Andrews